BPO & HR Services
Vietnam Outsourcing & Offshore Staffing: Why Leading Companies Choose THIENTU BPO
In today’s global economy, businesses must scale operations, reduce costs, and deliver superior customer experiences—all while remaining agile. For many leading companies, the answer lies in Vietnam outsourcing and offshore staffing.
As a trusted provider of BPO services in Vietnam, THIENTU helps global enterprises access top-tier talent, reduce overhead, and optimize operations through both full-service outsourcing and dedicated offshore staffing models.
What is Staffing?
Staffing is the process of recruiting, onboarding, and managing personnel to fill business roles. It can be short-term (contract), long-term (permanent), or project-based. Staffing providers help companies:
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Access specialized talent quickly
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Reduce hiring overhead and risk
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Scale teams based on workload or project needs
Types of Staffing Services
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Temporary Staffing
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Permanent Placement
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Contract/Project-Based Roles
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Remote Staffing
Effective staffing ensures the right talent is in the right roles at the right time.
What is Offshore Staffing?
Offshore staffing involves hiring dedicated team members in another country—typically through a staffing partner who handles recruitment, infrastructure, and HR compliance.
Unlike traditional outsourcing, where the provider manages the entire process, offshore staffing gives clients full control over workflows, tools, training, and KPIs. The offshore team functions as a direct extension of the in-house team.
Benefits of Offshore Staffing
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Cost savings of up to 70 percent
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Access to global talent pools
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Flexible scaling based on demand
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Dedicated full-time resources
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Full control over quality and operations
Why Choose Vietnam for Outsourcing and Offshore Staffing?
Vietnam has become a top destination for global outsourcing and staffing due to:
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A highly educated, young workforce
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English-speaking professionals with strong technical skills
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Lower operational costs than India or the Philippines
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Government support for the IT and BPO sectors
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Time zone compatibility with APAC, Europe, and North America
Top 15 Most Popular Offshore Staffing Roles in Vietnam
THIENTU provides offshore staffing across industries. These are the most commonly outsourced roles:
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Technical Support Agents
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Accounting and Finance Assistants
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Digital Marketing Specialists
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Social Media Managers
Staffing vs. Offshore Staffing vs. BPO: What's the Difference?
| Feature | Traditional Staffing | Offshore Staffing (with THIENTU) | Business Process Outsourcing (BPO) |
|---|---|---|---|
| Location | On-site or local talent | Remote, based in Vietnam | Remote, based in Vietnam |
| Team Ownership | Client-managed | Client-managed | Provider-managed |
| Training & KPIs | Led by client | Led by client | Defined and delivered by provider |
| Cost | High (local salaries, benefits) | 30–70% cost savings | Cost based on output or volume |
| Talent Source | Local labor market | Global/Vietnam talent pool | Global/Vietnam talent pool |
| Infrastructure | Client-provided | THIENTU provides remote infrastructure | THIENTU provides full infrastructure |
| Scalability | Slower, HR-dependent | Fast, flexible | Fast, volume-based |
| Use Case | Onsite staff augmentation | Long-term remote team extension | Process outsourcing (CX, back office) |
| HR/Admin Support | Fully managed by THIENTU | THIENTU handles HR, payroll, IT, etc. | Fully managed by THIENTU |
Offshore Staffing in Vietnam: A Real-World Example
Case Study: Game Support Team Launched in 10 Days
Client: Global video game publishing company
Model: Remote offshore outsourcing (client-led training and operations)
Language: Full English support
Staffing Details
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1 Team Lead cum QA
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2 Customer Support Agents
Timeline Highlights
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All roles recruited and onboarded within 10 business days
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Remote workstations set up within 5 days
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Virtual training conducted by the client over 6 sessions
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Go-live achieved by the end of Week 3
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From Batch 3 onward, THIENTU’s Team Lead took over new staff training
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Received a 5-star satisfaction review from a player in the first month
THIENTU's BPO Services: Case Studies
Case Study: Samsung Vina – Customer Contact Center
Client: Samsung Vina
Scope: Customer Contact Center (BPO Services)
Recognition:
THIENTU was awarded the Certificate of Recognition – Top Global Performance in Call/Chat NPS for Customer Contact Center by Samsung Vina on November 15, 2024.
Case Study: E-Commerce Process Optimization
Client: Major E-commerce Platform
Challenge: Frequent customer service errors and low resolution speed
Solution: THIENTU applied Root Cause Analysis (RCA) to streamline workflows
Result:
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35 percent reduction in customer complaints
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20 percent faster resolution time
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Improved QA and service consistency
Case Study: Fintech CX Deployment During Lockdown
Client: International Fintech Brand
Challenge: Lockdown halted in-house customer service operations
Solution: THIENTU launched a fully remote contact center within 2 weeks
Result:
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100 percent business continuity
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Improved response time across digital channels
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Secure, scalable remote team deployment
How Offshore Staffing Works with THIENTU BPO
We’ve refined the offshore staffing process to be seamless, scalable, and fully supported — whether you're hiring one remote assistant or building a 50-person customer support team.
1. Tell Us What You Need
Share your goals, team structure, and job requirements — we’ll take it from there.
2. We Build Your Team
Our Vietnam-based recruiters source and onboard top-tier professionals tailored to your exact needs and role specs.
3. Daily Support & Updates
Your offshore team works full-time for you — remotely or on-site — with structured check-ins, reporting, and performance tracking to keep you informed and in control.
4. We Handle Operations
From HR to payroll, training to quality assurance, we manage the full backend so you can focus on growing your business — not managing admin.
Our support team ensures consistent alignment, quality delivery, and workforce reliability every step of the way.
Frequently Asked Questions
Who manages the offshore team at THIENTU BPO?
You do. Your offshore staff operate under your guidance, using your workflows and tools. THIENTU BPO manages everything behind the scenes—from HR and payroll to IT support and compliance—so you stay focused on productivity and delivery.
How fast can we onboard new offshore staff in Vietnam?
Most offshore staffing projects are up and running within 10 to 15 business days. Our Vietnam-based recruitment team quickly sources, screens, and deploys top talent matched to your requirements.
Is offshore staffing through THIENTU BPO secure?
Yes. Security is built into our operations. We are certified in ISO/IEC 27001:2022 and ISO 9001:2015, ensuring data protection, operational transparency, and enterprise-grade reliability.
Can I scale my offshore team in Vietnam over time?
Absolutely. Many clients start with just one or two team members and scale to 10, 50, or even 100+ staff. Our Vietnam outsourcing model is designed for long-term, flexible growth.
What types of roles can I outsource to Vietnam?
THIENTU BPO provides access to a wide range of offshore professionals, including software developers, customer service agents, data analysts, UI/UX designers, video editors, and more—all from Vietnam’s top talent pool.
Ready to Build Your Offshore Team in Vietnam?
THIENTU BPO makes it easy to hire and manage full-time remote teams in Vietnam—securely, cost-effectively, and at scale. Whether you're looking to build your first offshore team or expand an existing one, we're here to help.
Contact us today to get a customized offshore staffing plan for your business.
Offshore outsourcing helps businesses cut costs, scale faster, and access global talent. Learn key services, benefits, risks, and how THIENTU BPO supports smart outsourcing strategies.
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