THIENTU BPO: ISO/IEC 27001:2022 Certified Premier BPO Partner

THIEN TU Media

ISO/IEC 27001:2022

THIENTU BPO, a trusted provider of offshore staffing and BPO services in Vietnam, is proud to announce our certification to the ISO/IEC 27001:2022 standard for Information Security Management Systems (ISMS).

This internationally recognized certification marks a significant step in reinforcing our information security practices—ensuring that our call centers, contact centers, and outsourced teams operate with the highest levels of data protection, governance, and compliance.

What Is ISO/IEC 27001:2022?

ISO/IEC 27001:2022 is the latest global standard for managing information security risks. Published in October 2022, it provides organizations with a best-practice framework to protect sensitive data and ensure business continuity.

Key Updates in ISO/IEC 27001:2022

Streamlined Control Categories
The number of controls has been reduced from 114 to 93, now grouped into four main domains:
- Organizational: 37 controls
- People: 8 controls
- Physical: 14 controls
- Technological: 34 controls
New Control Areas Added
To address modern threats and technologies, new control topics include:
- Threat intelligence
- Cloud security
- Secure coding
- Data masking
- Web filtering
- Information deletion
Stronger Alignment with Other Standards
ISO 27001:2022 is now better aligned with ISO 9001, enabling smoother integration of quality and security management systems.
Enhanced Focus on Cybersecurity and Risk
Increased emphasis on mitigating supply chain threats, ransomware, and other evolving cybersecurity challenges.

What This Certification Means for THIENTU BPO Clients

At THIENTU BPO, we’ve always prioritized client trust and data confidentiality. This certification is not just a milestone—it’s an operational standard across every department, especially for:

Call center and contact center services
Offshore staffing and remote team delivery
Recruitment process outsourcing (RPO)
Customer data processing
Back-office operations

Certified by INTERCERT, our ISO 27001:2022 certification covers:

“Information Security Management System covering the security of user information in customer care and recruitment services, including the collection and processing of information for customer partners.”

Our Security Promise: Beyond Certification

We treat ISO 27001 as the foundation of a broader commitment to your business:

Enforced access control and system monitoring
Encryption of sensitive data in transit and at rest
Employee security awareness training
Proactive internal audits and continual ISMS improvement
Readiness for GDPR, HIPAA, and client-led audits

Whether you're outsourcing a helpdesk, a sales support team, or a full-scale customer service function—we ensure your information remains protected at every stage.