Top 5 Reasons to Outsource to Vietnam: Offshore Staffing & IT Outsourcing Insights

Outsourcing has played a critical role in helping businesses remain resilient and competitive, especially in the wake of the COVID-19 pandemic. Today, companies are turning to offshore staffing and IT outsourcing not only to reduce costs but also to access skilled talent, scale faster, and improve operational flexibility.

While India and the Philippines have traditionally led in global outsourcing, Vietnam is rapidly emerging as a top destination for business process outsourcing (BPO), IT services, and remote team solutions.

In this article, we explore why outsourcing to Vietnam is a smart strategic move—backed by data, international rankings, and real operational advantages.

What Is BPO—and How Is It Different from KPO?

Business Process Outsourcing (BPO) refers to contracting non-core, process-driven business functions to external providers. Common BPO services include customer support, data entry, payroll, IT helpdesk, and other operational processes. These functions are essential but not directly tied to innovation or core business strategy.

Knowledge Process Outsourcing (KPO), on the other hand, involves outsourcing specialized, analytical, and often research-based work. KPO services typically include market intelligence, financial modeling, legal analysis, and data science—tasks that require domain expertise and advanced skills.

While Vietnam supports both BPO and KPO functions, the country’s greatest strength lies in scalable offshore staffing for BPO roles, especially in customer experience, IT services, and business support functions.

Vietnam – A Fast-Rising Outsourcing Powerhouse

Vietnam’s digital economy is growing over 20% per year, placing it among Asia-Pacific’s fastest-growing markets . The government is actively investing in infrastructure, education, and national digital transformation.

With more than 400,000 IT professionals and over 50,000 new tech graduates annually, Vietnam has become a reliable destination for offshore staffing in IT, customer service, finance, and administrative roles.

Vietnam’s Strength During COVID-19

Vietnam earned international recognition for its pandemic response. In the early stages, it maintained zero fatalities. This preparedness extended to the BPO sector, where firms like THIENTU BPO implemented proactive business continuity plans—minimizing disruption for global clients.

5 Key Advantages of Outsourcing and Offshore Staffing in Vietnam

1. English Language Proficiency

Vietnam ranks 8th in Asia for English proficiency (EF EPI). English is taught widely, particularly in cities, making it ideal for customer-facing offshore support teams and international collaboration.

2. Business-Friendly Environment

As a WTO member with over 15 free trade agreements, Vietnam is attractive for global investors. It offers a stable regulatory framework, simplified business processes, and high foreign direct investment appeal.

3. Cost Efficiency

Vietnam offers some of Asia’s most competitive outsourcing rates. Companies can reduce:

• Labor costs by up to 90%

• IT development costs by up to 50%

Developer salaries average $20–$40/hour, compared to $80–$150/hour in Western markets.

4. Skilled Workforce with High Literacy

With a literacy rate over 95% and more than 280,000 university graduates each year, Vietnam’s workforce ranks among Asia’s best in STEM disciplines.

5. Resilient Digital Infrastructure

Vietnam’s National Digital Transformation Program is accelerating access to cloud computing, cybersecurity, and 5G—enabling secure and scalable offshore staffing and BPO operations.

Vietnam’s Rise in IT Outsourcing

Vietnam is increasingly seen as a strong alternative to India and China for software development, engineering services, and product support. With over 250 accredited IT programs, it continues to supply reliable tech talent for global teams.

Major tech companies like Intel, Samsung, LG, Microsoft, and Canon have already invested in Vietnam, attracted by its cost-to-quality advantage.

Why Companies Choose THIENTU BPO

THIENTU BPO is one of Vietnam’s most established offshore staffing and BPO partners, with more than 20 years of operational experience.

We offer:

• ISO/IEC 27001:2022 certified data security

• ISO 9001:2015 certified quality systems

• Fully managed remote teams for IT, CX, content, and admin roles

• Scalable staffing models for short- and long-term growth

Final Thoughts: Why Outsourcing to Vietnam Makes Business Sense

Vietnam combines affordability, digital readiness, talent depth, and operational stability—making it a smart outsourcing choice for forward-looking companies.

Whether you’re launching a support center, growing a tech team, or decentralizing operations, Vietnam—and THIENTU BPO—can help you build and scale offshore staffing with confidence.

📞 Ready to explore offshore staffing in Vietnam? Contact Us

Frequently Asked Questions

Q: Why outsource to Vietnam?
Vietnam offers a rare combination of skilled talent, cost efficiency, and digital infrastructure. Its stable economy, tech-savvy workforce, and government-backed digital transformation make it one of Asia’s most attractive destinations for IT outsourcing and offshore staffing.

Q: What roles can be offshore staffed in Vietnam?
Vietnam supports a wide range of offshore staffing roles across IT, customer service, content moderation, finance, design, marketing, and administration. From software developers to data analysts and customer support agents, businesses can build dedicated, fully managed remote teams in Vietnam.