Top BPO Company in Vietnam 2025: THIENTU BPO Ranked #1

What Is BPO?

Business Process Outsourcing (BPO) refers to the delegation of specific business operations to an external service provider. These operations may include customer service, data entry, IT support, accounting, and human resources.

Businesses use BPO to:

• Reduce operational costs

• Scale quickly with pre-trained teams

• Focus on core business operations

• Access global talent cost-effectively

BPO is typically divided into:

• Back-office BPO: Finance, HR, IT support, data processing

• Front-office BPO: Customer service, sales support, live chat, technical helpdesks

What Is KPO and How Is It Different from BPO?

Knowledge Process Outsourcing (KPO) involves outsourcing high-value, knowledge-based tasks that require domain expertise and analytical thinking.

Typical KPO services include:

• Market research

• Legal and compliance services

• Financial analysis

• Business intelligence

• Engineering and design

BPO vs. KPO – What’s the Difference?

Why Vietnam Is a Global BPO Hotspot in 2025

Vietnam’s outsourcing industry is projected to grow at 16.77% CAGR through 2028, driven by:

• Labor cost savings of 50–70%

• Tech-savvy, English-speaking workforce

• Government support for digital services and education

• Mature BPO infrastructure across major cities

• Time zone coverage across Asia, Europe, and the U.S.

How We Ranked the Top BPO Companies in Vietnam

This 2025 list is based on:

• Years of experience and global client base

• Industry certifications (e.g., ISO/IEC 27001, ISO 9001)

• Range of services offered (front-office, back-office, staffing)

• Real-world client results and case studies

• Operational scalability and innovation

Top 10 BPO Companies in Vietnam (2025)

1. THIENTU BPO – Vietnam’s #1 BPO Provider

Location: Ho Chi Minh City
Founded: 2000
Certifications: ISO/IEC 27001:2022, ISO 9001:2015

Core Services:
Inbound and outbound call centers, offshore staffing, omnichannel support, data entry, IT helpdesk, admin support

Why THIENTU Leads:

• 98% employee retention

• Real-time KPIs and reporting

• Scalable models: hybrid, remote, or on-site

• Recipient of the Certificate of Recognition – Top Global Performance in Call/Chat NPS for Customer Contact Center, awarded by Samsung Vina on November 15, 2024

Featured Case Study:
A ride-hailing and food delivery platform partnered with THIENTU BPO to build a dedicated customer contact center from the ground up. THIENTU rapidly sourced, screened, and onboarded 60 qualified agents, enabling the client to scale operations smoothly and handle a surge in service volume.
Read full case study →

2. KOTWEL

Specialist in AI-driven linguistic data services: labeling, translation, NLP.

3. GoodLand Informatics

Offers data entry, IT staffing, and software team extensions for U.S. and local firms.

4. NMS Callcenter

Delivers customer service, managed IT, and support services across Vietnam and Japan.

5. BEETSOFT

Offshore development firm with strengths in web/app development and RPA.

6. CallUs

CX and telesales outsourcing for banking, insurance, and healthcare.

7. Cekindo Vietnam

Focuses on payroll, accounting, recruitment, and business setup services.

8. DIGI-TEXX

German-owned BPO with a focus on digitization, logistics, and document processing.

9. Mat Bao BPO

Full-service contact center and back-office provider with strong facility management offerings.

10. Expertrans Global

Multilingual outsourcing and localization for global clients in 30+ languages.

Why Global Enterprises Choose THIENTU BPO

Additional Case Studies from THIENTU

Case Study: Game Support Launch in 10 Days

Client: Global game publisher
Team: 1 QA Lead, 2 Support Agents
Result: Go-live within 10 days, rapid onboarding, strong early user feedback

Case Study: Fintech CX Deployment

Full remote contact center launched in 2 weeks during COVID-19 lockdown
Read full case study →

Frequently Asked Questions

Do you provide offshore outsourcing or offshore staffing?

Yes, we offer both. THIENTU BPO supports full-service BPO (outsourcing) where we manage delivery, and offshore staffing where you directly manage a remote team. We help you choose the right model based on your goals.

What’s the difference between BPO and KPO?

BPO focuses on process execution (e.g., customer support, data entry), while KPO involves knowledge-based tasks (e.g., market research, analytics). THIENTU supports both models depending on project complexity.

How long does it take to launch a team?

Most clients go live within 10–15 business days, depending on the roles and project scope.

Can we scale the team over time?

Yes. THIENTU supports scalable growth — from small pilots to 100+ FTEs across multiple functions.

Who manages the team?

For offshore staffing, you manage the team directly. We handle HR, payroll, infrastructure, and legal compliance.

What industries do you specialize in?

We serve clients in e-commerce, fintech, gaming, ride-hailing, logistics, and technology, with deep experience in both BPO and staffing models.

Is data security a concern with offshore teams?

Not with THIENTU. We’re ISO/IEC 27001:2022 and ISO 9001:2015 certified, with secure infrastructure and strict compliance standards.

Do you offer 24/7 or multilingual support?

Yes. We provide 24/7 coverage and support in English, Vietnamese, and other key languages based on client needs.

What makes THIENTU different from other BPO providers?

We combine enterprise-grade delivery with local agility, offer custom recruitment pipelines, and have a proven track record — including global recognition by Samsung.

Ready to Build Your BPO Team in Vietnam?

THIENTU BPO helps you scale with reliable, fully supported offshore teams in Vietnam.

Contact us today to receive a customized outsourcing solution tailored to your business needs.