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Trusted by the world's top brands across various industries

Join the top brands getting excellent Customer Service by THIENTU!

PURPOSE DRIVEN

We Deliver Powerful Business Outcome

Our mission is to deliver exceptional outsourcing solutions that optimize business processes and talent acquisition. We empower our clients with intelligent customer engagement and tailored HR services, driving excellence in customer experience and talent recruitment. Request a Consult
Three Dots WHAT WE DO ?

Our Services

BPO & Contact Center Services
Customer Contact Center Telesales Telemarketing Data entry service
HR outsourcing services
Headhunter service Mass recruitment service Staffing service Off-shore Staffing service

Job match & Talent solutions

Job Match

https://hegka.com

Talent solutions

https://employers.hegka.com
Three Dots OUTSOURCED CUSTOMER SERVICE

Channel optimization that makes the customer journey a win-win for your bottom-line.

Our technology suite is engineered to support diverse business needs on-demand. Our communal culture, performance excellence and private cloud technology paves the way for unprecedented customer support.

Three Dots CONTACT CENTER solutions

Our Dedication to Exceptional Customer Experiences

THIENTU Cloud
Maximize performance and successfully manage 100% of event-driven volume. Our teams can scale rapidly (and on short notice) across any one or multiple geographies with our highly secure and flexible THIENTU cloud platform.
Work-from-home solutions
Go completely virtual or blend onsite and remote agents. THIENTU’s private cloud platform extends the in-center experience into the agent’s home, lowering costs and boosting agent loyalty and customer satisfaction.
Partnership Approach
Our support team includes CX transformation and data science experts, along with leadership engagement, providing exceptional customer service from all angles. We're here to help with any issue or question you have, delivering top-notch support with our devoted team.
Standard Of Excellence
Process-driven outcomes deliver the same, consistent performance excellence no matter from where we service your customers or unique business needs.
Proprietary Speech Analysis
Continuously perfected by our data detectives, we apply speech analytics solutions to take your customer experiences further, faster. Understand customer sentiment more deeply, apply focused, measurable results and watch customer relationships grow.
Purposeful Technology
Our strategic use of technology, including automation, machine learning, and security, enables our agents to create exceptional customer experiences. Working alongside skilled professionals, we prioritize customer satisfaction and deliver high-performance outcomes.
ROOTED IN TRUST

We believe in the power of human connection

“Our vision is to put people first and always by providing our employees with predictable career and personal pathways that are engaging, educational, and empowering, while providing our partners with innovative best-in-class solutions.”
Duong Quoc Hung, Founder & CEO, THIENTU CO.,LTD
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What our clients are saying about us

We trust their ability to deliver the best possible outcomes to our customers.
Global electronics company
I love how they see themselves as being part of another company’s journey rather than focusing on short-term gain.
E-Commerce Company
Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.
Finance Company
Their team of experts is proactive, adaptable, and able to provide the best solutions for the client’s customers.
Fin-tech Company
Certificate icon AWARDS & CERTIFICATIONS

A foundation of trust

Top Global Performer in Call_Chat NPS for Customer Contact Center
ISO/IEC 27001:2022
ISO 27001:2013 Information Security Management System
ISO 9001:2015 Quality Management System
The best call center 2013
The best call center 2014
certificate of appreciation with samsung
Certificate of Registration 2017
Excellent Quality Management 2019
Top 10 Asian quality brands 2019
Top 10 BPO in Vietnam 2020
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Case Studies

Top 5 Reasons to Outsource to Vietnam | Cost‑Effective BPO with THIENTU BPO
THIEN TU Media
Top 5 Reasons to Outsource to Vietnam | Cost‑Effective BPO with THIENTU BPO
Offshore Staffing Roles in Vietnam with THIENTU BPO
THIEN TU Media
Offshore Staffing Roles in Vietnam with THIENTU BPO
Hire Customer Support Agents in Vietnam | ISO-Certified Offshore CX – THIENTU BPO
THIEN TU Media
Hire Customer Support Agents in Vietnam | ISO-Certified Offshore CX – THIENTU BPO
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Frequently asked question

A Call Center is a telephone contact center that handles incoming and outgoing calls. In contrast, a Contact Center encompasses both voice and non-voice channels, including phone, email support, live chats, SMS, video calls, and social media chats. Compared to a Call Center, a Contact Center solution is considered more efficient and advanced.

Call center pricing varies based on factors such as the length of the contract, the total number of seats, agent expertise, and labor market rates. Contact center service providers take these factors into account when determining costs.

The choice between voice, non-voice, or omnichannel depends on client needs. For client acquisition, multichannel customer support is recommended. Voice offers real-time communication, making it suitable for conversations, while non-voice eliminates repetition by providing instructions in a dialogue box. Both are essential for efficient call center services. Companies like ThienTu offer omnichannel solutions, providing both voice and non-voice services.

  • Inbound Call Handling
  • Outbound Calling
  • Omni-channel Support
  • Multilingual Call Service
  • Appointment Setting
  • Lead Generation
  • Market Research
  • Survey calling
  • 24/7 Answering Service

The number of calls ThienTu's agents can handle in a day depends on the campaign's nature, call complexity, and call volume. For specific details tailored to your business needs, it is recommended to contact ThienTu's sales team for a prompt response.

When outsourcing call center customer support services, check for service quality, prices and the expertise of the company. For 23 years, we have been providing excellent inbound and outbound services to businesses from different industries. We can assure you that no matter where you specialize in, we can provide the best call center solution that fit your business.

CONTACT US

Discover the power of efficient outsourcing. Get in touch today!

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