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Trusted by the world's top brands across various industries

Samsung
Shopee
MOMO
Onpoint
Priority
Vietnamobile
Epson
Asus
K+
Evn
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Coca cola
Viettel
Fpt
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MB
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Lazada
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VNPT
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Pacific star
Sacombank
ZTE
VP bank
Phúc Hưng
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Join the top brands getting excellent Customer Service by THIENTU!

PURPOSE DRIVEN

We Deliver Powerful Business Outcome

A pioneer in exceptional customer care and support, THIENTU is a leading provider of multichannel demand generation and customer engagement services for Global and local companies. We help our brand partners optimize the lifetime value of customer relationships by building an intelligent customer experience that attracts, converts, engages and retains customers. Request a Consult
Three Dots WHAT WE DO ?

Outsource to us

Contact Center Services

We equip clients with the facilities, people, process, and modern omni-channel technologies that build value across every interaction on all channels.

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SEO Services

Turn Traffic Increases Into Revenue. We offer custom SEO strategies, advanced technology, and expert teams to drive revenue and help your business grow with SEO.

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Data Entry Services

Our developers and engineers create custom solutions to help automate your process and streamline it for productivity, scalability, and cost-efficiency.

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Three Dots OUTSOURCED CUSTOMER SERVICE

Channel optimization that makes the customer journey a win-win for your bottom-line.

Our technology suite is engineered to support diverse business needs on-demand. Our communal culture, performance excellence and private cloud technology paves the way for unprecedented customer support.

Three Dots CONTACT CENTER solutions

Our Dedication to Exceptional Customer Experiences

THIENTU Cloud
Maximize performance and successfully manage 100% of event-driven volume. Our teams can scale rapidly (and on short notice) across any one or multiple geographies with our highly secure and flexible THIENTU cloud platform.
Work-from-home solutions
Go completely virtual or blend onsite and remote agents. THIENTU’s private cloud platform extends the in-center experience into the agent’s home, lowering costs and boosting agent loyalty and customer satisfaction.
Partnership Approach
Our support team includes CX transformation and data science experts, along with leadership engagement, providing exceptional customer service from all angles. We're here to help with any issue or question you have, delivering top-notch support with our devoted team.
Standard Of Excellence
Process-driven outcomes deliver the same, consistent performance excellence no matter from where we service your customers or unique business needs.
Proprietary Speech Analysis
Continuously perfected by our data detectives, we apply speech analytics solutions to take your customer experiences further, faster. Understand customer sentiment more deeply, apply focused, measurable results and watch customer relationships grow.
Purposeful Technology
Our strategic use of technology, including automation, machine learning, and security, enables our agents to create exceptional customer experiences. Working alongside skilled professionals, we prioritize customer satisfaction and deliver high-performance outcomes.
ROOTED IN TRUST

We believe in the power of human connection

“Our vision is to put people first and always by providing our employees with predictable career and personal pathways that are engaging, educational, and empowering, while providing our partners with innovative best-in-class solutions.”
Duong Quoc Hung, Founder & CEO, THIENTU CO.,LTD
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CAREERS CAREERS

Open positions

Three Dots TESTIMONIAL

What our clients are saying about us

We trust their ability to deliver the best possible outcomes to our customers.
Global electronics company
I love how they see themselves as being part of another company’s journey rather than focusing on short-term gain.
E-Commerce Company
Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.
Finance Company
Their team of experts is proactive, adaptable, and able to provide the best solutions for the client’s customers.
Fin-tech Company
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A foundation of trust

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Learning & knowledge

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Frequently asked question

A Call Center is a telephone contact center that handles incoming and outgoing calls. In contrast, a Contact Center encompasses both voice and non-voice channels, including phone, email support, live chats, SMS, video calls, and social media chats. Compared to a Call Center, a Contact Center solution is considered more efficient and advanced.

Call center pricing leties based on factors such as the length of the contract, the total number of seats, agent expertise, and labor market rates. Contact center service providers take these factors into account when determining costs.

The choice between voice, non-voice, or omnichannel depends on client needs. For client acquisition, multichannel customer support is recommended. Voice offers real-time communication, making it suitable for conversations, while non-voice eliminates repetition by providing instructions in a dialogue box. Both are essential for efficient call center services. Companies like ThienTu offer omnichannel solutions, providing both voice and non-voice services.

  • Inbound Call Handling
  • Outbound Calling
  • Omni-channel Support
  • Multilingual Call Service
  • Appointment Setting
  • Lead Generation
  • Market Research
  • Survey calling
  • 24/7 Answering Service

The number of calls ThienTu's agents can handle in a day depends on the campaign's nature, call complexity, and call volume. For specific details tailored to your business needs, it is recommended to contact ThienTu's sales team for a prompt response.

When outsourcing call center customer support services, check for service quality, prices and the expertise of the company. For 23 years, we have been providing excellent inbound and outbound services to businesses from different industries. We can assure you that no matter where you specialize in, we can provide the best call center solution that fit your business.