BPO & HR Services
Our Valued Clients
Trusted by Leading Enterprises Across Vietnam & the APAC Region
Smart Routing
Instant Scale. Zero Idle Overhead.
100% Brand Consistency.
Handle 10 or 10,000 concurrent interactions with zero hiring bottlenecks. Execute
instant AI-to-AI routing in chat to resolve multi-step workflows autonomously, while seamlessly
warm-transferring to elite human teams whenever high empathy is required.
Test an AI Agent Live
Why Top Brands Choose Us
ISO-Certified
Quality &
Security
We’re fully certified with ISO 9001:2015 and ISO/IEC 27001:2022, meeting global standards in customer experience and data security.
Award-Winning Delivery
Recognized as a Top Global Performer in Call Chat NPS for Customer Contact Center — your KPIs are our shared success metrics.
Speed
Handle sudden traffic surges, seasonal shopping peaks, and marketing campaigns instantly without hiring delays or classroom training bottlenecks.
Outcome-Based Cost Cutting
Eliminate rigid per-seat contracts and after-hours billing premiums. Reduce total operational expenses by up to 60% with pay-per-resolution pricing.
Deploy Your AI Voice & Chat Agents in 4 Easy Steps
1. Deep Knowledge Ingestion
We ingest your historical support logs, FAQs, help center docs, and brand guidelines into an enterprise-grade RAG knowledge base to eliminate hallucinations.
2. Visual Node Orchestration
Using Hegka AI's visual workflow builder, our engineers map out deterministic conversation logic and connect APIs directly to your CRM and billing tools.
3. Omnichannel Deployment
We launch your human-like voice and chat agents across all customer touchpoints—inbound phone lines, WhatsApp, webchat, email, and SMS.
4. Intelligent AI & Human Routing
Leverage instant AI-to-AI routing in chat to resolve multi-step workflows autonomously, while complex voice and chat inquiries seamlessly warm-transfer to our elite human specialists.
WHAT WE DO ?
Our Services
Discover Vietnam BPO with THIENTU in action
TESTIMONIAL
What our clients are saying about us
AWARDS & CERTIFICATIONS
A foundation of trust
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faq
Frequently asked question
Legacy BPOs bill by the hour or per seat—meaning you pay for idle headcount, shift breaks, and turnover. Thientu’s AI-Native BPO operates on an outcome-based model. You only pay for successful resolutions and automated workflows, cutting your operational customer service expenses by up to 60% while guaranteeing strict enterprise SLAs.
Security is our primary mandate. We are fully certified with ISO 9001:2015 and ISO/IEC 27001:2022. The Hegka AI orchestration platform enforces zero data retention for public LLM training. All customer interactions flow through encrypted, isolated pipelines that comply with global data privacy standards (PCI-DSS, GDPR, and PDPA).
In chat, our platform leverages live AI-to-AI routing, allowing specialized agents (such as a front-desk triage AI and a backend billing AI) to collaborate autonomously to solve multi-step workflows. Across both voice and chat, whenever an interaction requires complex problem-solving or emotional empathy, the system executes an instant AI-to-Human warm transfer—delivering the full conversation context and sentiment analysis to our elite human teams.
By leveraging Hegka AI's visual node orchestration and zero-middleware architecture, deployment takes days—not months. We ingest your help center docs and integrate natively with your CRM, telephony, and backend systems to launch production-ready omnichannel agents in 10 to 14 business days.
Yes. Powered by advanced neural voice synthesis, our voice agents deliver natural human inflection and emotional intelligence with ultra-low latency. For the Vietnamese market, the platform provides culturally nuanced communication across regional accents (Northern, Central, and Southern), along with seamless multilingual support for English and broader APAC markets.
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