Inbound Call Center
Real time reports paired with timely quality assurance reviews and implementation. Cost-effective inbound call center services trusted by our clients. We deliver outstanding customer experiences via phone, live chat, email or video.Get In Touch →
What We Offer
We deliver what we promised and rest assured that your customers will receive true personal care and attention.
ORDER TAKING CALL CENTER
We make purchases of goods and services easy and safe.
We handle reservation and booking tasks for growing hotel and motel chains, restaurants and beach resorts efficiently and effectively.
We offer multilingual call center support for different types of businesses requiring phone agents who speak and understand one or two foreign languages.
CALL ANSWER SERVICES
We provide our clients with high-quality 24/7 phone answering service to take important calls for their value customers.
We are committed to providing best, low-frustration customer support experience.
Inbound Call Recording Demo
Real-Time Call Recording
Why Outsource To Us
24/7 Operation Services
With Our 24/7 Operations, We Provide Effective Customer Services To Your Customers,Our Strategic Call Center Shifting Process Enable Our Agents To Cover Your Services After Office Hours, Weekends Or Even Public Holidays.
For 20 Years, We Have Learned And Deliver Positive Experiences To Customers Of Different Industries. Our Agents Have Regular Training To Update Their Knowledge About Your Business.
CUSTOM FIT INFRASTRUCTURES
Our Training Process Is Different With Others, We Knew That Every Business Is Unique. Therefore, Require Different Skills. Outsource Inbound Calls To Us, We Will Guarantee To Provide You A Smooth Process And Fast Implementation.
We Provide Cost-Effective Inbound Call Center Outsourcing Services That Do Not Compromise The Quality Of Your Customer Service.
Up-To-Date Software & Infrastructure
Our Agents Use The Latest Call Center Technology In Providing Fast, Effective, And Enhanced Service To Your Existing And Potential Customers.
Quality Assurance And Monitoring
THIENTU BPO Solutions Conduct Regular Quality Assurance And Monitoring Activities To Make Sure That We Adhere To Our Service Level Agreements.
We Are Here To Help You With Any
Questions You May Have
Outbound Call center services focused on making outgoing phone calls and connecting to potential customers. Businesses use this service for their customer acquisition, sales, lead generation, appointment setting, or market research efforts.
It’s different from inbound call center services which are used primarily for answering calls or emails.
- In computing the cost of our services, we consider the following factors
- Number of seats
- Agent expertise
- Type of service
- Labor market rate
- Length of contract
- Add-ons (infrastructure, business continuity plan, etc.)
To know the exact price of the service that you need, you can contact our Sales team.