BPO & HR Services
Contact Center Solutions
We equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels.
Get In Touch →
Customer Care Services
INBOUND CALLS
Voice and non-voice services that help clients build and maintain the customer relationships
OMNI - CHANNEL
A seamless customer experience across phone, email, video, live chat, social media channels chat.
LIVE CHAT SUPPORT
Real time customer support for websites, E- commence sites, social media channels
Inbound Call Recording Demo
Real-Time Call Recording
Outbound Call Recording Demo
Real-Time Call Recording
Inbound Call Recording Demo
Real-Time Call Recording
Outbound Call Recording Demo
Real-Time Call Recording
Industries We Active In
Thien Tu offers cutting-edge outsourcing services to various industries
E - commence
CONSUMER ELECTRONICS
LOGISTICS
AUTOMOTIVE
TELECOMMUNICATIONS
BANKS
INSURANCE
TRAVEL & HOSPITALITY
Why Outsource To Us
24/7 CONTACT CENTER SERVICES
Our strategic call center shifting process ensure that we can serve customers from different time zones.
BEST VALUE CONTACT CENTER SERVICES
Get valuable ROI with the help of our well trained agents and hands-on leaders.
CUSTOM FIT INFRASTRUCTURES
We ensure your agents are equipped with the most efficient technology and best facilities.
QUALITY CONTROL
Our experienced quality assurance team regularly checks call quality and agent performance.
EXCELLENT CUSTOMER SERVICES
We use latest technology to increase the accuracy & efficiency of our agents when making calls.
VALUE GENERATING ON-BOARDING PROCESS
We well preparing the on-boarding of your campaign to guarantee success.
We Are Here To Help You With Any
Questions You MayHave
Call Center is a telephone contact center that only make incoming and outgoing calls. While Contact Center includes voice and non-voices, phone, email support, live chats, SMS, video call, social media channels chat. So compared to Call Center, Contact Center solution is more efficient and advanced.
Call center pricing depends on different factors. This includes the length of the contract and the total number of seats. Contact center service providers also take into account the agent expertise and the labor market rate.
It depends on client needs. But if client require wanted to get more customers, multichannel customer support is a good idea.
Voice and NON – Voice have their strengths and weaknesses. Voice accounts are more real-time and it serves as a better medium for conversations. Non-voice accounts, on the other hand, removes the hassle of repetitions since instructions are available for review in the dialogue box.
Both are essential to make call center services more efficient. If you’re going to outsource, find a company that offers Omni – channel like ThienTu. Which offer both Voice and NON-Voice services.
- Inbound Call Handling
- Outbound Calling
- Omni-channel Support
- Multilingual Call Service
- Appointment Setting
- Lead Generation
- Market Research
- Survey calling
- 24/7 Answering Service
The number of calls our agents can handle in a day depends on the nature of the campaign, the complexity of the call, and the call volume that your business receives/requires.
To get the exact number of calls we can make or take in a day based on your specific business needs and requirements, please contact us and our sales team will get back to you ASAP.
When outsourcing call center customer support services, check for service quality, prices and the expertise of the company.
For 20 years, we have been providing excellent inbound and outbound services to businesses from different industries. We can assure you that no matter where you specialize in, we can provide the best call center solution that fit your business
Back