How to Launch an Offshore Team in Vietnam | Offshore Staffing Guide

Outsourcing is no longer just about cost-saving—it’s about building the right team in the right location with the right support. At THIENTU BPO, we help global companies launch offshore teams in Vietnam that are secure, high-performing, and operationally seamless.

In this article, we walk you through our offshore staffing model and share a real-world case study from the gaming industry, where a full team was launched in under three weeks.

Understanding Offshore Staffing vs. Offshore Outsourcing

When expanding internationally, understanding the difference between offshore staffing and offshore outsourcing is essential:

• Offshore Staffing involves hiring remote employees who directly integrate into your existing internal teams and operations. Your management retains direct oversight, control, and team direction.

• Offshore Outsourcing involves contracting out specific projects or functions entirely to an external vendor that independently manages workflow and delivers outcomes with minimal direct oversight.

How Offshore Staffing Works with THIENTU BPO

We’ve refined offshore staffing into a fast, structured, and scalable 4-step process that gets your team live in as little as 3–4 weeks.

Step 1: Tell Us What You Need
We begin with a collaborative discovery session to gather everything needed for a successful launch. You’ll define your team structure, timeline, and tools. Here’s what we’ll confirm together:

• Number of headcount needed and desired start date

• Whether you’d like to interview shortlisted candidates or review resumes only

• PC and workstation specifications

• Any software that must be installed, licensed, or blocked

• Key technical, communication, or certification requirements

• Your training plan and schedule

• Whether there’s an exam or practical assessment before go-live

We compile this into a clear implementation plan for both sides to follow.

Step 2: We Build Your Team
Our recruitment team sources top-tier talent based on your brief. You’ll receive vetted CVs or conduct interviews depending on your preference. Meanwhile, our IT operations team prepares workstations—remote or on-site—and ensures all required software, access, and compliance settings are ready.

We typically fill roles within 14–21 days, sourcing top-tier talent that fits your needs and culture.

Step 3: Training & Daily Support
Offshore staff report directly to your internal team and receive training led by your organization to ensure full alignment with your company’s culture, workflows, and quality standards. THIENTU provides a dedicated Account Manager who acts as your operational partner, managing daily communication, workflow coordination, and performance reporting.

We deliver daily updates and performance reports from Day 1, ensuring transparent progress tracking and strict adherence to your SOPs throughout onboarding and ongoing operations.

Step 4: We Handle Operations (Ongoing)
Once live, THIENTU manages all backend operations so you can focus on output—not admin. Our support covers:

• HR, payroll, and legal compliance

• IT support and secure infrastructure

• Attendance, leave tracking, and quality assurance

• Continuous learning and documentation updates

Common Offshore Staffing Models Explained

Choosing the right offshore staffing model is crucial to aligning with your business goals, budget, and management style. Below are the most common models we help clients implement:

1. Dedicated Teams

A full team of professionals hired exclusively to work on your projects, integrated as an extension of your in-house team. This model is best for companies needing consistent, long-term collaboration with full control over processes and output. Benefits include high control, deep team alignment, and seamless integration. The main challenge is it requires more management involvement and typically a longer setup time.

2. Staff Augmentation

Adding remote specialists or individual contributors to your existing team on a flexible basis. Ideal for projects with fluctuating workloads or specific skill gaps, it offers flexibility, faster onboarding, and cost efficiency for short-term needs. However, it may offer less team cohesion and potentially less control over remote staff.

3. Hybrid Models

Combining dedicated teams and staff augmentation, this flexible approach adapts dynamically based on project phases or business needs. It suits businesses requiring agility and scaling across different functions. Advantages include balanced control and flexibility with optimized resource allocation. The complexity of management and the need for good coordination can be potential drawbacks.

Real-Life Example: Gaming Support Team Integration

One of our clients successfully built an integrated offshore gaming support team in just three weeks:

• All roles filled in 10 business days, precisely matching client requirements.

• Workstations were fully set up and ready within 5 days, ensuring smooth onboarding.

• Training was conducted collaboratively, with the client leading initial sessions.

• Our dedicated Account Manager oversees daily communication, workflow coordination, and performance reporting, acting as a seamless operational partner.

• Go-live achieved after 3 weeks, with the client maintaining direct operational control while THIENTU provided administrative and technical support.

Clear Comparison: Staffing vs. Outsourcing

Challenges and Solutions in Offshore Staffing

Common staffing challenges include:

• Communication and time zone differences: We facilitate flexible schedules and communication tools tailored to your needs.

• Cultural alignment: We focus on hiring culturally adaptable candidates and promote regular interactions with your local team.

• Quality and productivity: We ensure rigorous selection processes and offer support in performance management, while you retain full direct oversight.

For a comprehensive overview of potential roles and positions suitable for offshore staffing, read our dedicated article on Offshore Staffing Roles in Vietnam with THIENTU BPO.

Risk Management and Data Security

At THIENTU, we prioritize data privacy and operational security to meet enterprise-grade requirements. Our ISO/IEC 27001/2022 certification ensures that your sensitive information is handled with the highest security standards, minimizing risks while maintaining compliance.

Why Choose THIENTU for Offshore Staffing?

• Award-Winning Excellence: Proud recipient of the Samsung Top Global Performance Award for Call Chat NPS in Customer Contact Center, reflecting our commitment to outstanding service quality and client satisfaction.

• Experienced Team: Extensive expertise in quickly establishing and integrating offshore teams tailored to client-specific needs.

• Quality and Security: Certified with ISO/IEC 27001 (Information Security) and ISO 9001:2015 (Quality Management), ensuring reliable and secure staffing solutions.

• Comprehensive Support: Full administrative, HR, payroll, and IT infrastructure support, enabling you to focus solely on strategic management.

• Rapid Implementation: Proven ability to recruit and onboard dedicated teams in record time.

• Flexible and Scalable Solutions: Adaptable staffing models that can scale seamlessly with your business growth.

• Transparent SLAs: We commit to clear service-level agreements ensuring accountability and consistent delivery.

Frequently Asked Questions (FAQs)

Q: How quickly can my offshore team be set up?
A: Typically, your offshore team can be operational within 2–4 weeks, depending on your specific requirements.

Q: Who manages the day-to-day activities of the offshore staff?
A: You retain full control over task assignments, management, and oversight. THIENTU handles administrative support and HR functions, while your dedicated Account Manager ensures smooth communication and operational coordination.

Q: Can we visit our offshore team in Vietnam?
A: Absolutely! We encourage client visits and direct interaction to strengthen team integration and alignment.

Q: How do you ensure quality and productivity?
A: Through careful candidate selection, ongoing training support, and performance monitoring assistance—combined with your direct oversight—we ensure consistently high standards.

Ready to Build Your Offshore Team?

Accelerate your business growth by partnering with THIENTU to launch a dedicated offshore team in Vietnam that integrates seamlessly with your operations. Contact us today for a personalized consultation and discover how offshore staffing can transform your business efficiency.