To support the growing demand for 24/7 customer service in the digital services sector (e.g., food delivery, ride-hailing, and cashless payments), the client launched a new contact center initiative.
At THIENTU, delivering a seamless customer experience is central to everything we do. In early 2023, we identified a significant increase in customer complaints related to delayed deliveries within our e-commerce project A.
As Chinese corporations seek new ways to streamline operations and improve global competitiveness, Offshore BPO is emerging as a strategic solution. While China has developed a robust BPO industry over the decades, more enterprises are now looking outward—to destinations like Vietnam—for cost-effective, scalable, and high-quality outsourcing services.
On July 11, 2024, the People’s Committee of Phu Nhuan District held the 2024 Digital Economy Forum, a strategic event emphasizing the critical role of digital transformation in administrative reform and public service delivery. The forum attracted over 270 participants, including Thien Tu Company, IT firms, local businesses, and entrepreneurs.
At Thien Tu, we see ourselves as a family sailing on the same ship—each person a crew member working together to move forward. As the company grows, so does the need for unity, motivation, and leadership to guide every team member through challenges and milestones.
Explore the main types of outsourcing — including BPO, ITO, and offshore staffing — and learn how the right strategy can drive growth, cut costs, and boost efficiency.
Discover how a multichannel contact center transforms customer experience by unifying phone, email, chat & social support for better engagement.
BPO & HR Services
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