Hire Bilingual Customer Service Reps in Vietnam | Offshore Staffing by THIENTU BPO

Bilingual customer service representatives are critical to delivering high-quality, localized support to global customers. They help businesses expand into new markets, resolve issues faster, and build trust across diverse regions. Yet, hiring and retaining bilingual support agents locally is expensive and limited by talent availability—especially for multilingual coverage.

Vietnam offers an exceptional offshore solution with a growing pool of bilingual professionals fluent in English, Korean, Japanese, Chinese, and more. THIENTU BPO helps companies build dedicated bilingual customer service teams in Vietnam—fully trained, integrated, and supported to deliver consistent service across time zones and languages.

What Is a Bilingual Customer Service Representative?

A bilingual customer service representative (CSR) is a frontline support agent who communicates with customers in two or more languages. These professionals handle inquiries, complaints, and service issues via phone, email, live chat, or social media—ensuring smooth, accurate communication across language barriers. Bilingual CSRs are essential for companies serving international customers or entering new language markets.

Why Hire Bilingual Customer Service Reps in Vietnam?

Vietnam has become a leading destination for global outsourcing across a wide range of roles — from technical and creative to customer-facing and back-office functions. Here's why companies worldwide are choosing Vietnam:

• Skilled and Educated Workforce
  Vietnam offers a large pool of young, university-educated professionals who are adaptable and capable across industries.

• English Proficiency and Global Readiness
  Many professionals are fluent in English and familiar with Western work culture, ensuring smooth communication and collaboration.

• Cost-Effective Talent Solutions
  Vietnam offers highly skilled professionals at lower operational costs than traditional outsourcing markets like India and the Philippines.

• Supportive Business Environment
  The Vietnamese government actively supports the IT, BPO, and digital services sectors, making it easier to build and scale offshore teams.

• Time Zone Flexibility
  With working hours that overlap with APAC, Europe, and North America, Vietnam enables real-time collaboration across global teams.

Bilingual Customer Service Roles You Can Hire

• English–Korean Customer Support Representative

• English–Japanese Customer Service Agent

• English–Mandarin Bilingual CSR

• English–French or English–Spanish Support Representative

• Multilingual Chat and Email Support Agent

• Cross-border E-commerce Customer Support

What Your Offshore Bilingual Customer Service Reps Can Support

• Handle live chat, email, or phone inquiries in multiple languages

• Resolve product, billing, or order-related issues professionally

• Provide localized support to customers across global markets

• Escalate complex cases to supervisors or technical teams

• Support CRM updates and ticket resolution in platforms like Zendesk or Freshdesk

• Deliver high customer satisfaction with culturally sensitive communication

Hire Bilingual Customer Service Reps with the Right Skills

• Proficiency in two or more languages (English + target language)

• Clear, professional communication and active listening

• Experience using CRM and support platforms (e.g., Zendesk, Salesforce)

• Strong problem-solving and conflict-resolution skills

• Customer-focused with a service-oriented mindset

• Ability to work flexible shifts, including nights and weekends if needed

Salary Comparison Table: Vietnam vs USA vs Singapore

How THIENTU’s Proven Hiring Process Works

We make it easy to hire top remote talent through a structured, fast-tracked process that works across all roles and markets:

1. Define Your Needs
   Specify the role, skill set, industry focus, language or technical requirements, and timeline—so we can tailor the search from day one.

2. Review Qualified Candidates
   Receive a curated shortlist of pre-vetted candidates in just 5–7 business days, carefully selected to meet your defined criteria.

3. Interview & Select
   Evaluate candidates through interviews or test projects. We support you in making confident hiring decisions based on proven qualifications.

4. Launch with Support
   We handle onboarding, secure access, compliance, and performance tracking—ensuring a seamless start and ongoing success.

Why Hire Bilingual Customer Service Reps in Vietnam with THIENTU BPO

• Award-Winning Excellence: Proud recipient of the Samsung Top Global Performance Award for Call Chat NPS in Customer Contact Center, reflecting our commitment to outstanding service quality and client satisfaction.

• Experienced Team: Extensive expertise in quickly establishing and integrating offshore teams tailored to client-specific needs.

• Quality and Security: Certified with ISO/IEC 27001:2022 (Information Security) and ISO 9001:2015 (Quality Management), ensuring reliable and secure staffing solutions.

• Comprehensive Support: Full administrative, HR, payroll, and IT infrastructure support, enabling you to focus solely on strategic management.

• Rapid Implementation: Proven ability to recruit and onboard dedicated teams in record time.

• Flexible and Scalable Solutions: Adaptable staffing models that can scale seamlessly with your business growth.

• Transparent SLAs: We commit to clear service-level agreements ensuring accountability and consistent delivery.

Sample Job Description: Bilingual Customer Service Representative

Key Responsibilities:

• Respond to customer inquiries in English and the secondary language via email, chat, or phone

• Assist customers with product questions, order tracking, billing issues, and troubleshooting

• Maintain accurate records of customer interactions in CRM systems

• Escalate unresolved issues appropriately and follow up to ensure resolution

• Provide a positive customer experience with empathy and cultural sensitivity

• Meet performance metrics including response time, resolution rate, and customer satisfaction

Essential Skills & Qualifications:

• Fluent in English and one additional language (e.g., Korean, Japanese, Mandarin, French, Spanish)

• At least 1–2 years in a customer service or call center role

• Proficiency in support platforms like Zendesk, Freshdesk, or Salesforce

• Strong communication and interpersonal skills

• Ability to work independently and remain calm under pressure

• Flexibility to support different time zones and shifts

FAQs

What languages can your bilingual CSRs support?

We provide customer service representatives fluent in English and secondary languages including Korean, Japanese, Mandarin, French, Spanish, and more—based on your market needs.

How do you test bilingual fluency and communication skills?

Candidates undergo language proficiency assessments, mock calls, and real-world scenario evaluations to ensure fluency and professionalism.

Can bilingual support be provided 24/7?

Yes. We can staff your team with rotating shifts or split teams to ensure round-the-clock bilingual coverage across global markets.

How is customer data protected with offshore teams?

THIENTU BPO is ISO/IEC 27001:2022 certified. All CSRs work under strict NDAs with secure systems and monitored access controls.

How fast can we scale our bilingual support team?

We typically deliver a shortlist within 5–7 business days. Once hired, we handle onboarding quickly—allowing you to scale support within weeks.

Ready to scale your multilingual customer support?
Partner with THIENTU BPO to hire bilingual customer service reps in Vietnam who deliver consistent, high-quality support—cost-effectively and at scale. Contact us today to schedule a consultation.