Hire Customer Success Managers in Vietnam | Offshore Staffing by THIENTU BPO

Customer Success Managers (CSMs) play a crucial role in ensuring that customers achieve their desired outcomes through your products or services. They help foster long-term relationships, boost customer retention, and maximize the overall customer experience. However, finding and retaining top-tier Customer Success talent locally can be challenging and costly.

Vietnam offers an ideal solution for offshore staffing, with a growing pool of skilled, English-speaking professionals who can efficiently handle customer success tasks. THIENTU BPO helps companies build strong, dedicated offshore Customer Success Manager teams in Vietnam—fully integrated, cost-effective, and supported by world-class infrastructure and support services.

What Is a Customer Success Manager?

A Customer Success Manager is responsible for ensuring that clients derive maximum value from a company's products or services. They guide customers throughout their journey, from onboarding to troubleshooting, and ensure that clients are fully satisfied with the product's performance. CSMs often act as the bridge between customers and internal teams, providing feedback that drives product improvements and customer retention strategies.

Why Hire Customer Success Managers in Vietnam?

Vietnam has become a leading destination for global outsourcing across a wide range of roles — from technical and creative to customer-facing and back-office functions. Here's why companies worldwide are choosing Vietnam:

• Skilled and Educated Workforce
  Vietnam offers a large pool of university-educated professionals with strong problem-solving and communication skills, adaptable across industries.

• English Proficiency and Global Readiness
  Many professionals are fluent in English and familiar with Western work culture, ensuring smooth communication and collaboration.

• Cost-Effective Talent Solutions
  Vietnam offers highly skilled professionals at lower operational costs than traditional outsourcing markets like India and the Philippines.

• Supportive Business Environment
  The Vietnamese government actively supports the IT, BPO, and digital services sectors, making it easier to build and scale offshore teams.

• Time Zone Flexibility
  With working hours that overlap with APAC, Europe, and North America, Vietnam enables real-time collaboration across global teams.

Customer Success Manager Roles You Can Hire

• Onboarding Managers

• Account Managers

• Customer Success Strategists

• Client Relationship Managers

• Customer Retention Specialists

• Product Adoption Managers

What Your Offshore Customer Success Manager Can Support

• Onboarding new customers and ensuring a smooth transition

• Monitoring customer health and satisfaction levels

• Managing client relationships and proactively resolving issues

• Conducting regular check-ins and providing product training

• Creating and analyzing customer feedback reports

• Driving customer retention and ensuring renewal processes are seamless

Hire Customer Success Managers with the Right Skills

• Strong communication and relationship-building skills

• Proven ability to resolve customer issues effectively and professionally

• Experience with CRM tools like Salesforce, HubSpot, or Zendesk

• Proficiency in customer success software (e.g., Gainsight, ChurnZero)

• Strong analytical skills to assess customer health and identify growth opportunities

• Experience in a SaaS or technology-driven environment is a plus

Salary Comparison Table: Vietnam vs USA vs Singapore

Note: Salary ranges are estimates based on publicly available data and recruitment market reports as of June 2025. Sources include Glassdoor, VietnamWorks, and Robert Walters.

How THIENTU’s Proven Hiring Process Works

We make it easy to hire top remote talent through a structured, fast-tracked process that works across all roles and markets:

1. Define Your Needs
   Specify the role, skill set, industry focus, language or technical requirements, and timeline—so we can tailor the search from day one.

2. Review Qualified Candidates
   Receive a curated shortlist of pre-vetted candidates in just 5–7 business days, carefully selected to meet your defined criteria.

3. Interview & Select
   Evaluate candidates through interviews or test projects. We support you in making confident hiring decisions based on proven qualifications.

4. Launch with Support
   We handle onboarding, secure access, compliance, and performance tracking—ensuring a seamless start and ongoing success.

Why Hire Customer Success Managers in Vietnam with THIENTU BPO

• Award-Winning Excellence: Proud recipient of the Samsung Top Global Performance Award for Call Chat NPS in Customer Contact Center, reflecting our commitment to outstanding service quality and client satisfaction.

• Experienced Team: Extensive expertise in quickly establishing and integrating offshore teams tailored to client-specific needs.

• Quality and Security: Certified with ISO/IEC 27001:2022 (Information Security) and ISO 9001:2015 (Quality Management), ensuring reliable and secure staffing solutions.

• Comprehensive Support: Full administrative, HR, payroll, and IT infrastructure support, enabling you to focus solely on strategic management.

• Rapid Implementation: Proven ability to recruit and onboard dedicated teams in record time.

• Flexible and Scalable Solutions: Adaptable staffing models that can scale seamlessly with your business growth.

• Transparent SLAs: We commit to clear service-level agreements ensuring accountability and consistent delivery.

Sample Job Description – Offshore Customer Success Manager

Key Responsibilities:

• Manage the onboarding process for new customers

• Maintain relationships with key clients and act as the primary point of contact

• Conduct regular health checks and ensure clients are achieving their desired outcomes

• Proactively address customer issues and work to resolve them quickly

• Track customer feedback and identify opportunities for product or service improvements

• Drive customer engagement and renewals, ensuring long-term retention

Essential Skills & Qualifications:

• 2+ years of experience in customer success, account management, or a related field

• Excellent written and verbal English communication skills

• Proficiency with CRM systems and customer success platforms

• Strong problem-solving skills and empathy for customer needs

• Ability to work in a remote team and independently

• Experience in SaaS or technology-driven industries is a plus

FAQs

How do you assess Customer Success Manager candidates?

We conduct in-depth interviews, evaluate their communication skills, and assess their experience in managing customer relationships, as well as their technical proficiency with CRM and customer success tools.

Can offshore Customer Success Managers handle complex customer issues?

Yes. Our candidates are trained to handle complex customer issues, offering quick and effective solutions while maintaining a high level of professionalism and customer satisfaction.

What tools do offshore Customer Success Managers use?

Our candidates are proficient in popular CRM tools such as Salesforce, HubSpot, and Zendesk. They also use customer success platforms like Gainsight and ChurnZero to monitor customer health and track key performance indicators.

How quickly can we hire a Customer Success Manager?

You’ll receive a shortlist of qualified candidates within 5–7 business days. Once selected, onboarding can begin immediately, with full support from THIENTU BPO.

How secure is my customer data?

THIENTU is ISO/IEC 27001:2022 certified, ensuring strict data protection, confidentiality, and compliance with global privacy regulations to safeguard your customer information.

Will my offshore CSM work in our time zone?

Yes. We match candidates to your preferred time zone to ensure real-time communication and smooth collaboration with your internal teams.

Ready to Build Your Customer Success Team?
THIENTU BPO helps you hire skilled, dedicated Customer Success Managers in Vietnam—cost-effective and ready to enhance your customer experience. Contact us today to start building your offshore team.