THIEN TU partnered with a leading telecommunications provider to transition its customer contact center operations from an incumbent BPO vendor. The objective was to complete the full transfer within just five weeks—ensuring business continuity while elevating service quality and operational performance.
Over the past six years, Samsung Vina has chosen THIENTU as a trusted partner to develop and operate its Contact Center system, with the goal of delivering the best customer service experience in Vietnam.
Discover how outsourcing customer service to Vietnam can optimize your operations, reduce costs, and improve CX. Explore strategies, providers, and success stories in this comprehensive guide.
Explore nearshore vs offshore outsourcing. Understand differences, benefits, and industry use cases — and learn how THIENTU BPO helps optimize global outsourcing strategies.
BPO & HR Services
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