Hire Inbound Sales Representatives in Vietnam | Offshore Staffing by THIENTU BPO

Inbound sales has become a key strategy for companies looking to convert leads into loyal customers. Inbound Sales Representatives play a crucial role in this process by nurturing and qualifying leads that come through various channels such as email, website forms, social media, and phone calls. They understand customer needs, guide prospects through the buying journey, and ultimately close sales. However, hiring experienced inbound sales reps locally can be costly and challenging.

Vietnam offers an ideal offshore solution with a growing pool of talented sales professionals who can help you scale your inbound sales efforts. THIENTU BPO helps businesses build dedicated, high-performing offshore inbound sales teams in Vietnam—fully integrated, efficient, and supported to drive sales growth and enhance customer relationships.

What Is an Inbound Sales Representative?

An Inbound Sales Representative is responsible for managing and converting incoming leads into customers. They focus on qualifying prospects, providing information about products or services, answering questions, and guiding potential clients through the buying process. Unlike outbound sales, where reps initiate contact with potential customers, inbound sales reps respond to inquiries and follow up with leads generated through marketing efforts. Their role is to understand the customer’s pain points, educate them on solutions, and ultimately close deals that align with the customer’s needs.

Why Hire Inbound Sales Representatives in Vietnam?

Vietnam has become a leading destination for global outsourcing across a wide range of roles — from technical and creative to customer-facing and back-office functions. Here's why companies worldwide are choosing Vietnam:

• Skilled and Educated Workforce
  Vietnam offers a large pool of university-educated professionals with strong communication, customer service, and sales skills.

• English Proficiency and Global Readiness
  Many professionals are fluent in English and familiar with Western work culture, ensuring smooth communication and collaboration.

• Cost-Effective Talent Solutions
  Vietnam offers highly skilled Inbound Sales Representatives at a fraction of the cost compared to traditional outsourcing markets like India, the Philippines, and Western countries.

• Supportive Business Environment
  The Vietnamese government actively supports the IT, BPO, and digital services sectors, making it easier to build and scale offshore teams.

• Time Zone Flexibility
  With working hours that overlap with APAC, Europe, and North America, Vietnam enables real-time collaboration across global teams.

Inbound Sales Representative Roles You Can Hire

• Sales Development Representatives (SDRs)

• Lead Qualification Specialists

• Customer Support Sales Representatives

• Inside Sales Representatives

• Account Executives (for inbound leads)

• Sales Closers

What Your Offshore Inbound Sales Representative Can Support

• Qualifying inbound leads from various channels (web forms, phone calls, emails, etc.)

• Responding to customer inquiries and providing detailed information about products or services

• Nurturing relationships with prospects and guiding them through the sales funnel

• Conducting product demos, webinars, and consultations to engage prospects

• Identifying upsell or cross-sell opportunities with existing leads

• Following up on leads to keep them engaged and move them toward a sale

• Maintaining accurate records in CRM systems like Salesforce or HubSpot

• Providing feedback to the marketing team about lead quality and customer feedback

Hire Inbound Sales Representatives with the Right Skills

• Excellent communication skills, both verbal and written

• Strong customer service and relationship-building skills

• Experience in qualifying leads and understanding customer needs

• Proficiency with CRM systems (Salesforce, HubSpot, Zoho, etc.)

• Ability to handle objections and close sales in a consultative manner

• Results-driven with the ability to meet and exceed sales targets

• Knowledge of sales processes, inbound strategies, and customer journey mapping

• Ability to work independently and collaborate with global teams

Salary Comparison Table: Vietnam vs USA vs Singapore

Note: Salary ranges are estimates based on publicly available data and recruitment market reports as of June 2025. Sources include Glassdoor, VietnamWorks, and Robert Walters.

How THIENTU’s Proven Hiring Process Works

We make it easy to hire top remote talent through a structured, fast-tracked process that works across all roles and markets:

1. Define Your Needs
   Specify the role, skill set, industry focus, language or technical requirements, and timeline—so we can tailor the search from day one.

2. Review Qualified Candidates
   Receive a curated shortlist of pre-vetted candidates in just 5–7 business days, carefully selected to meet your defined criteria.

3. Interview & Select
   Evaluate candidates through interviews or test projects. We support you in making confident hiring decisions based on proven qualifications.

4. Launch with Support
   We handle onboarding, secure access, compliance, and performance tracking—ensuring a seamless start and ongoing success.

Why Hire Inbound Sales Representatives in Vietnam with THIENTU BPO

• Award-Winning Excellence: Proud recipient of the Samsung Top Global Performance Award for Call Chat NPS in Customer Contact Center, reflecting our commitment to outstanding service quality and client satisfaction.

• Experienced Team: Extensive expertise in quickly establishing and integrating offshore teams tailored to client-specific needs.

• Quality and Security: Certified with ISO/IEC 27001:2022 (Information Security) and ISO 9001:2015 (Quality Management), ensuring reliable and secure staffing solutions.

• Comprehensive Support: Full administrative, HR, payroll, and IT infrastructure support, enabling you to focus solely on strategic management.

• Rapid Implementation: Proven ability to recruit and onboard dedicated teams in record time.

• Flexible and Scalable Solutions: Adaptable staffing models that can scale seamlessly with your business growth.

• Transparent SLAs: We commit to clear service-level agreements ensuring accountability and consistent delivery.

Sample Job Description – Offshore Inbound Sales Representative

Key Responsibilities:

• Qualify inbound leads through phone calls, emails, or live chats

• Respond to customer inquiries, provide product information, and guide them through the decision-making process

• Conduct product demos and webinars to educate prospects on features and benefits

• Follow up on leads to move them further down the sales funnel

• Maintain detailed records of customer interactions and sales progress in CRM systems

• Identify upsell and cross-sell opportunities to increase revenue per customer

• Collaborate with marketing teams to provide feedback on lead quality and customer behavior

Essential Skills & Qualifications:

• 1–2 years of experience in inbound sales, lead qualification, or customer support

• Excellent verbal and written communication skills in English

• Experience with CRM tools such as Salesforce, HubSpot, or Zoho

• Ability to handle objections and close sales in a consultative manner

• Strong problem-solving skills and customer-focused attitude

• Ability to work independently and as part of a remote team

• Familiarity with sales processes and customer journey mapping

FAQs

How do you evaluate Inbound Sales Representative candidates?

We evaluate candidates based on their experience in qualifying leads, understanding customer needs, and their ability to close deals in a consultative manner. We also assess their proficiency with CRM systems and communication skills.

Can offshore Inbound Sales Representatives handle high volumes of leads?

Yes, our offshore Inbound Sales Representatives are trained to manage and qualify a high volume of leads while maintaining quality interactions and ensuring that prospects move smoothly through the sales funnel.

What tools do offshore Inbound Sales Representatives use?

Our offshore Sales Representatives are proficient with CRM systems like Salesforce, HubSpot, and Zoho, as well as communication tools like Slack, Zoom, and email automation platforms.

How quickly can I hire an offshore Inbound Sales Representative?

You can receive a shortlist of qualified candidates in 5–7 business days. Once selected, onboarding can begin immediately with full support from THIENTU BPO.

How do you ensure the quality of inbound sales work?

THIENTU ensures regular performance tracking, coaching, and feedback loops to ensure that our offshore Inbound Sales Representatives consistently meet or exceed sales targets and customer expectations.

Ready to Scale Your Inbound Sales Efforts?
THIENTU BPO helps you hire skilled, cost-effective Inbound Sales Representatives in Vietnam—ready to qualify leads, nurture relationships, and drive conversions. Contact us today to start building your offshore sales team.