Hire Account Managers in Vietnam | Offshore Staffing by THIENTU BPO

Account Managers are pivotal in maintaining strong relationships with clients, ensuring satisfaction, and driving business growth through customer retention and upselling opportunities. Their ability to understand client needs and communicate effectively with internal teams helps businesses deliver tailored solutions that meet client expectations. However, hiring experienced Account Managers locally can be costly, especially when scaling a team quickly.

Vietnam offers a smart, cost-effective solution, with a growing pool of talented, English-speaking Account Managers skilled in customer relationship management, project management, and business development. THIENTU BPO helps businesses build dedicated offshore Account Manager teams in Vietnam—fully integrated, efficient, and supported to ensure your clients’ needs are met while driving business growth.

What Is an Account Manager?

An Account Manager is responsible for managing client relationships, ensuring that clients receive high-quality service, and maintaining long-term partnerships. They act as the main point of contact between the client and the company, facilitating communication, addressing client concerns, and identifying opportunities for additional business. Account Managers are key to customer satisfaction, retention, and business expansion.

Why Hire Account Managers in Vietnam?

Vietnam has become a leading destination for global outsourcing across a wide range of roles — from technical and creative to customer-facing and back-office functions. Here's why companies worldwide are choosing Vietnam:

• Skilled and Educated Workforce
  Vietnam offers a large pool of highly educated professionals with expertise in account management, customer service, and business development.

• English Proficiency and Global Readiness
  Many professionals are fluent in English and familiar with Western work culture, ensuring smooth communication and collaboration.

• Cost-Effective Talent Solutions
  Vietnam offers highly skilled Account Managers at a fraction of the cost compared to traditional outsourcing markets like India and the Philippines.

• Supportive Business Environment
  The Vietnamese government actively supports the IT, BPO, and digital services sectors, making it easier to build and scale offshore teams.

• Time Zone Flexibility
  With working hours that overlap with APAC, Europe, and North America, Vietnam enables real-time collaboration across global teams.

Account Manager Roles You Can Hire

• Client Relationship Managers

• Business Development Managers

• Project Account Managers

• Customer Success Managers

• Sales Account Managers

• Key Account Managers

What Your Offshore Account Manager Can Support

• Managing day-to-day client relationships and serving as the primary point of contact

• Coordinating between internal teams to ensure timely delivery of products or services

• Addressing client issues and troubleshooting concerns promptly

• Identifying opportunities for upselling and cross-selling additional services or products

• Conducting regular client check-ins and performance reviews

• Developing strategic plans for client retention and growth

• Preparing reports, forecasts, and presentations for clients

Hire Account Managers with the Right Skills

• Excellent communication, negotiation, and interpersonal skills

• Proven experience in managing client relationships and customer success

• Ability to understand client needs and develop tailored solutions

• Strong project management skills, with the ability to manage multiple clients and projects simultaneously

• Experience in sales or business development to drive growth and upselling

• Proficiency in CRM tools like Salesforce, HubSpot, or Zoho

• Problem-solving skills and ability to think strategically

• Strong organizational and time management abilities

Salary Comparison Table: Vietnam vs USA vs Singapore

Note: Salary ranges are estimates based on publicly available data and recruitment market reports as of June 2025. Sources include Glassdoor, VietnamWorks, and Robert Walters.

How THIENTU’s Proven Hiring Process Works

We make it easy to hire top remote talent through a structured, fast-tracked process that works across all roles and markets:

1. Define Your Needs
   Specify the role, skill set, industry focus, language or technical requirements, and timeline—so we can tailor the search from day one.

2. Review Qualified Candidates
   Receive a curated shortlist of pre-vetted candidates in just 5–7 business days, carefully selected to meet your defined criteria.

3. Interview & Select
   Evaluate candidates through interviews or test projects. We support you in making confident hiring decisions based on proven qualifications.

4. Launch with Support
   We handle onboarding, secure access, compliance, and performance tracking—ensuring a seamless start and ongoing success.

Why Hire Account Managers in Vietnam with THIENTU BPO

• Award-Winning Excellence: Proud recipient of the Samsung Top Global Performance Award for Call Chat NPS in Customer Contact Center, reflecting our commitment to outstanding service quality and client satisfaction.

• Experienced Team: Extensive expertise in quickly establishing and integrating offshore teams tailored to client-specific needs.

• Quality and Security: Certified with ISO/IEC 27001:2022 (Information Security) and ISO 9001:2015 (Quality Management), ensuring reliable and secure staffing solutions.

• Comprehensive Support: Full administrative, HR, payroll, and IT infrastructure support, enabling you to focus solely on strategic management.

• Rapid Implementation: Proven ability to recruit and onboard dedicated teams in record time.

• Flexible and Scalable Solutions: Adaptable staffing models that can scale seamlessly with your business growth.

• Transparent SLAs: We commit to clear service-level agreements ensuring accountability and consistent delivery.

Sample Job Description – Offshore Account Manager

Key Responsibilities:

• Serve as the primary point of contact for clients and manage ongoing relationships

• Coordinate with internal teams to ensure the timely delivery of services/products

• Troubleshoot and resolve client issues while maintaining high levels of satisfaction

• Identify opportunities to upsell and cross-sell services/products to clients

• Develop and implement strategic plans for client retention and growth

• Prepare regular performance reports, forecasts, and presentations for clients

Essential Skills & Qualifications:

• 3+ years of experience in account management, client relationships, or customer success

• Excellent communication, presentation, and interpersonal skills

• Strong project management and organizational skills

• Proficiency with CRM tools like Salesforce, HubSpot, or Zoho

• Ability to identify and act on business development opportunities

• Strong problem-solving skills and ability to work independently

• Fluency in English (additional languages are a plus)

FAQs

How do you evaluate Account Manager candidates?

We evaluate candidates based on their experience with client relationship management, project management, and sales skills. We also assess their ability to meet KPIs, solve problems, and effectively communicate with both clients and internal teams.

Can offshore Account Managers handle large client portfolios?

Yes, our offshore Account Managers are skilled at handling large client portfolios while maintaining strong relationships and ensuring high levels of customer satisfaction.

What tools do Account Managers use?

Our offshore Account Managers are proficient in CRM systems like Salesforce, HubSpot, and Zoho, as well as project management tools like Asana, Trello, or Monday.com to keep track of client needs and deliverables.

How quickly can I onboard an offshore Account Manager?

You can receive a shortlist of qualified candidates in 5–7 business days. Once selected, onboarding can begin immediately with full support from THIENTU BPO.

How secure is our client data with offshore teams?

THIENTU follows strict data protection protocols and is ISO/IEC 27001:2022 certified, ensuring your client data is handled with the highest level of security.

Ready to Strengthen Your Client Relationships with Offshore Expertise?
THIENTU BPO helps you hire skilled Account Managers in Vietnam—cost-effective, reliable, and ready to drive growth and client satisfaction. Contact us today to start building your offshore account management team.