BPO & HR Services
Vietnam’s Leading BPO & Offshore Staffing Partner
With our two decades of outsourcing expertise, we guarantee superior customer experiences and top-tier talent solutions for our clients
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Our Valued Clients
Trusted by top brands for world-class BPO & offshore staffing
PURPOSE DRIVEN
Optimize operations with scalable
BPO & offshore staffing
We deliver flexible outsourcing solutions that reduce cost by up to 60%, streamline customer engagement, and accelerate recruitment—so you can focus on growth.
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Why leading brands choose THIENTU BPO&HR?
ISO-Certified
Quality & Security
We’re fully certified with ISO 9001:2015 and ISO/IEC 27001:2022, meeting global standards in customer experience and data security.
Award-Winning Delivery
Recognized as a Top Global Performer in Call Chat NPS for Customer Contact Center — your KPIs are our shared success metrics.
Our Talent
We connects you with fluent English or bilingual Vietnamese professionals, typically onboarded within 7–14 days, ensuring fast, high-quality, and reliable support for your business.
Seamless Collaboration
We integrate deeply with your workflows and goals — acting as an extension of your team, not just a vendor.
Build your Offshore team in Vietnam in 4 easy steps
1. Tell Us
What You Need
Share your goals, team structure, and job requirements — we’ll take it from there.
2. We Build Your Team
Our recruiters find and onboard top-tier professionals tailored to your needs.
3. Daily Support & Updates
Your dedicated team works full-time for you — remotely or on-site — with daily check-ins and performance tracking to keep you in the loop.
4. We Handle Operations
From HR to payroll, training to quality assurance — we manage everything so you can stay focused on growing your business.
WHAT WE DO ?
Our Services
Discover Vietnam BPO with THIENTU in action
TESTIMONIAL
What our clients are saying about us
AWARDS & CERTIFICATIONS
A foundation of trust
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faq
Frequently asked question
Offshoring involves relocating some of a company’s business processes or services overseas.
Offshoring outsourcing involves hiring a 3rd party business overseas (like THIENTU) to provide services. With THIENTU, you can save up to 75% compared to hiring locally.
Yes. All staff sign employment contracts that acknowledge their responsibility on data security and information confidentiality. We also cover this within our contract with the client. We are ISO 27001:2022 and ISO 9001:2015 certified.
With a few exceptional services, all of our representatives are dedicated strictly to your account.
No, we use a VOIP service and can match any area code, private, or toll-free number of your choosing.
Yes, we work 24/7 regardless of your time zone.
Yes! We’re happy to schedule interview times and share CVs upfront.
If you are ever not 100% satisfied with the performance of your staff you can simply provide us with notice to commence a Performance Improvement Plan (PIP). After the 30 day PIP if the staff have not improved they can be released.
In case of employment termination due to redundancy, staff are entitled to separation pay of one month’s pay for every year of service or one month pay, whichever is higher. Just like an insurance premium, THIENTU applies a Redundancy Pay Provision as part of the Monthly Staff Salary in order to cover redundancy events. In case of redundancy your staff will be paid this separation pay in full. In the event the provision is not sufficient to cover the full value of redundancy the Security Deposit will be used to cover the remaining pay to the staff.
We pride ourselves on the high quality of our standard equipment. . If you would like to upgrade the standard equipment we will provide a custom quote depending on your requirements.
CONTACT US
Get in touch today!
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