Trusted by the world's top brands across various industries
Join the top brands getting excellent Customer Service by THIENTU!
PURPOSE DRIVEN
We Deliver Powerful Business Outcome
Our mission is to deliver exceptional outsourcing solutions that optimize business processes and talent acquisition. We empower our clients with intelligent customer engagement and tailored HR services, driving excellence in customer experience and talent recruitment. Request a ConsultOur Services
Job match & Talent solutions
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Channel optimization that makes the customer journey a win-win for your bottom-line.
Our technology suite is engineered to support diverse business needs on-demand. Our communal culture, performance excellence and private cloud technology paves the way for unprecedented customer support.
Our Dedication to Exceptional Customer Experiences
We believe in the power of human connection
What our clients are saying about us
A foundation of trust
Case Studies
Frequently asked question
A Call Center is a telephone contact center that handles incoming and outgoing calls. In contrast, a Contact Center encompasses both voice and non-voice channels, including phone, email support, live chats, SMS, video calls, and social media chats. Compared to a Call Center, a Contact Center solution is considered more efficient and advanced.
Call center pricing varies based on factors such as the length of the contract, the total number of seats, agent expertise, and labor market rates. Contact center service providers take these factors into account when determining costs.
The choice between voice, non-voice, or omnichannel depends on client needs. For client acquisition, multichannel customer support is recommended. Voice offers real-time communication, making it suitable for conversations, while non-voice eliminates repetition by providing instructions in a dialogue box. Both are essential for efficient call center services. Companies like ThienTu offer omnichannel solutions, providing both voice and non-voice services.
- Inbound Call Handling
- Outbound Calling
- Omni-channel Support
- Multilingual Call Service
- Appointment Setting
- Lead Generation
- Market Research
- Survey calling
- 24/7 Answering Service
The number of calls ThienTu's agents can handle in a day depends on the campaign's nature, call complexity, and call volume. For specific details tailored to your business needs, it is recommended to contact ThienTu's sales team for a prompt response.
When outsourcing call center customer support services, check for service quality, prices and the expertise of the company. For 23 years, we have been providing excellent inbound and outbound services to businesses from different industries. We can assure you that no matter where you specialize in, we can provide the best call center solution that fit your business.
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