Contact Center Solutions

We equip clients with the facilities, people, processes, and modern omnichannel
technologies that build value across every interaction on all channels.

Customer Care Services

Voice and non-voice services that help clients build and maintain the customer relationships.

Reach more audience  and earn more revenue through proactive sellers.

A seamless customer experience across phone, email, video, live chat, social media channels chat.

CUSTOMER SERVICES

Real time phone customer support.

LIVE CHAT SUPPORT

Real time customer support for websites, E- commence sites, social media channels.

EMAIL SUPPORT

Email chat for services and products of your business.  

Inbound Call Recording Demo

Real-Time Call Recording

Outbound Call Recording Demo

Real-Time Call Recording

Inbound Call Recording Demo

Real-Time Call Recording

Outbound Call Recording Demo

Real-Time Call Recording

Industries We Active In

Thien Tu offers cutting-edge outsourcing services to various industries

E - commence

CONSUMER ELECTRONICS

LOGISTICS

AUTOMOTIVE

TELECOMMUNICATIONS

BANKS

INSURANCE

TRAVEL & HOSPITALITY

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Why Outsource To Us

24/7 CONTACT CENTER SERVICES

Our strategic call center shifting process ensure that we can serve customers from different time zones.

BEST VALUE CONTACT CENTER SERVICES

Get valuable ROI with the help of our well trained agents and hands-on leaders. 

CUSTOM FIT INFRASTRUCTURES

We ensure your agents are equipped with the most efficient technology and best facilities.

QUALITY CONTROL

Our experienced quality assurance team regularly checks call quality and agent performance.

EXCELLENT CUSTOMER SERVICES

We use latest technology to increase the accuracy & efficiency of our agents when making calls. 

VALUE GENERATING ON-BOARDING PROCESS

We well preparing the on-boarding of your campaign to guarantee success. 
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FAQ

We Are Here To Help You With Any Questions You May Have

Call Center is a telephone contact center that only make incoming and outgoing calls. While Contact Center includes voice and non-voices, phone, email support, live chats, SMS, video call, social media channels chat. So compared to Call Center, Contact Center solution is more efficient and advanced.

Call center pricing depends on different factors. This includes the length of the contract and the total number of seats. Contact center service providers also take into account the agent expertise and the labor market rate.

It depends on client needs. But if client require wanted to get more customers, multichannel customer support is a good idea.

Voice and NON – Voice have their strengths and weaknesses. Voice accounts are more real-time and it serves as a better medium for conversations. Non-voice accounts, on the other hand, removes the hassle of repetitions since instructions are available for review in the dialogue box.

Both are essential to make call center services more efficient. If you’re going to outsource, find a company that offers Omni – channel like ThienTu. Which offer both Voice and NON-Voice services.

  • Inbound Call Handling
  • Outbound Calling
  • Omni-channel Support
  • Multilingual Call Service
  • Appointment Setting
  • Lead Generation
  • Market Research
  • Survey calling
  • 24/7 Answering Service

The number of calls our agents can handle in a day depends on the nature of the campaign, the complexity of the call, and the call volume that your business receives/requires.

To get the exact number of calls we can make or take in a day based on your specific business needs and requirements, please contact us and our sales team will get back to you ASAP.

When outsourcing call center customer support services, check for service quality, prices and the expertise of the company.

For 20 years, we have been providing excellent inbound and outbound services to businesses from different industries. We can assure you that no matter where you specialize in, we can provide the best call center solution that fit your business.