Omni - Channel Contact Center

Our omni-channel call center software strategically integrates all channels to enhance customer experience, strengthen customer relationships, and add value to your business. With our omni-channel contact center services, your customers can reach your business through Phone, Chat, IVR, Email, Mobile APP, Social media.

THIEN TU CO.,LTD OMNI CHANNEL

Omni - Channel

PHONE

Phone support provides fast, real-time, and reliable support customers who encounter issue over their purchases or technical issues.

CHAT

The best platform for E-commerce and retail sites, live chat assists online shoppers to resolve the issues with their purchases.

IVR

IVR supports cut off the waiting time that affects the overall customer experience. Process all incoming calls using an automated telephone system technology.

EMAIL

The customer service channel for consumers who prefer professional support.

MOBILE APP

Your mobile app is gateway for customers to raise concerns, issues and demands, with tech moving towards apps, it’s important you meet customers eye to eye.

SOCIAL MEDIA

Social media customer service is a convenient way to reach your business whenever or whatever you need customer care.

Shape

Why Outsource To Us

Up-to-Date technology

Nobody wants to be outdated with recent things, that's why we make sure to catch up on the latest technology for our services. Such as Phone, Live Chat, email, IVR, video, remote control, social media.

Skilled Agents

Matching your products or services with skilled agents equipped with the right information across all channels is one of the essential things to consider when outsourcing your services, and we can do it for you. More expertise, fewer worries, more time spent on your core business.

Cost Effective​ Services

Looking for professional customer care services at an affordable price to take care of your customer on various channels? You found us. We will provide you with the solutions you need and give you and your customers a quality service at a more affordable price.

FAQ

We Are Here To Help You With Any Questions You May Have

An Omni-Channel contact center is a business process outsourcing service provider provides a real-time perspective of customer interactions, regardless of channel. This feature allows the call center company to help your business experience significant progress through multi channels. Such as Phone, chat, email, Mobile APP IVR, Social media. More channels means more ways for you to introduce and sell your products and services to your business prospects.

For 20 years, THIENTU BPO Solutions has been providing excellent inbound contact center services. Contact us and identify which service channels are right for your organization and customers.

  • Saying that you can benefit “greatly” from outsourcing on Omni-Channel contact centers is an understatement. When you hire Omni-Channel contact solutions, In essence, omni-channel contact center solutions help bridge the gap- and the customer journey – collecting customer data generated across various touchpoints, devices and channels to create a single, unified view of your customer’s journey resulting in: Here are some of the benefits you receive:

    • Increased customer acquisition through multichannel customer reach
    • Increased effectivity of service delivery
    • Customers gain more trust and confidence in your company
    • Higher Customer Satisfaction Scores
    • Higher First Call Resolution
    • Higher Customer Retention
    • Higher Profit Margin per Customer

    Contact us and identify which service channels are right for your organization and customers.