Inbound Call Center

Real time reports paired with timely quality assurance reviews and implementation.

Cost-effective inbound call center services trusted by our clients.

We deliver outstanding customer experiences via phone, live chat, email or video.

What We Offer

CUSTOMER SUPPORT

We deliver what we promised and rest assured that your customers will receive true personal care and attention.

ORDER TAKING CALL CENTER

We make purchases of goods and services easy and safe.

RESERVATION SERVICES

We handle reservation and booking tasks for growing hotel and motel chains, restaurants and beach resorts efficiently and effectively.

MULTILINGUAL SUPPORT

We offer multilingual call center support for different types of businesses requiring phone agents who speak and understand one or two foreign languages.

CALL ANSWER SERVICES

We provide our clients with high-quality 24/7 phone answering service to take important calls for their value customers.

TECH SUPPORT

We are committed to providing best, low-frustration customer support experience.

Inbound Call Recording Demo

Real-Time Call Recording

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Why Outsource To Us

24/7 Operation services

With our 24/7 operations, we provide effective customer services to your customers,Our strategic call center shifting process enable our agents to cover your services after office hours, weekends or even public holidays.

WELL-TRAINED AGENTS

For 20 years, we have learned and deliver positive experiences to customers of different industries. Our agents have regular training to update their knowledge about your business.

CUSTOM FIT INFRASTRUCTURES

Our training process is different with others, we knew that every business is unique. Therefore, require different skills. Outsource inbound calls to us, we will guarantee to provide you a smooth process and fast implementation.

cost effective

We provide cost-effective inbound call center outsourcing services that do not compromise the quality of your customer service.

Up-to-date Software & Infrastructure

Our agents use the latest call center technology in providing fast, effective, and enhanced service to your existing and potential customers. 

Quality Assurance and Monitoring

THIENTU BPO Solutions conduct regular quality assurance and monitoring activities to make sure that we adhere to our service level agreements.

FAQ

We Are Here To Help You With Any Questions You May Have

An inbound contact center service is a call center service that receives incoming calls from customers. It includes answering service, chat support, order processing, reservation, tech support, and email. 

THIENTU BPO Solutions specializes in delivering inbound customer care. Our customized solutions result in a higher customer satisfaction score and increased sales.

For 20 years, THIENTU BPO Solutions has been providing excellent inbound contact center services. Contact us to receive a 60-min consultation for FREE.